Privacy policy

At Feels Good Co, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, signing up for our waitlist, or purchasing our products, you consent to this Privacy Policy.

1. What Information We Collect

We may collect:

  • Personal details – name, email address, phone number, billing and shipping addresses.
  • Payment details – processed securely by third-party providers (we don’t store your full credit card info).
  • Account details – if you sign up for our newsletter or create an account.
  • Order history – products purchased, order dates, returns/refunds.
  • Website usage data – cookies, IP address, device info, browsing behaviour.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Send order confirmations, shipping updates, and customer support responses.
  • Provide marketing communications (if you’ve opted in).
  • Improve our website, services, and product offerings.
  • Comply with legal obligations.

3. Marketing & Communications

  • By joining our mailing list, you consent to receive updates, promotions, and offers.
  • You can unsubscribe at any time by clicking the link in our emails or contacting us directly.
  • We use tools such as Klaviyo to manage email communications.

4. Cookies & Tracking

  • Our website uses cookies and similar technologies to improve your browsing experience.
  • Cookies may be used for analytics, remembering preferences, and targeted advertising.
  • You can disable cookies in your browser, but some features may not function properly.

5. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Service providers – payment processors, shipping carriers, IT and marketing providers.
  • Legal authorities – where required by law or to protect our rights.
  • Analytics & advertising partners – for website and marketing performance.

6. Data Storage & Security

  • We take reasonable steps to protect your information from misuse, interference, or loss.
  • Data is stored on secure servers.
  • While we use strong security measures, no system is 100% secure.

7. Accessing & Correcting Your Information

  • You can request access to the personal information we hold about you.
  • You may also request corrections if the information is inaccurate or outdated.
  • Contact us at hello@feelsgoodco.com for assistance.

8. Overseas Transfers

Some of our service providers (such as Klaviyo or Shopify) may store or process your information outside Australia. By using our website, you consent to this.

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access and update your personal information.
  • Opt out of direct marketing.
  • Make a complaint about how we handle your information.

10. Complaints

  • If you believe we have breached your privacy rights, please contact us at hello@feelsgoodco.com
  • If you’re not satisfied, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website.

12. Contact Us

If you have any questions about how we handle your privacy, please contact us:

📧 hello@feelsgoodco.com
📍 Northern Beaches, NSW, Australia